Archive for the ‘Airtel’ Category

Rating customer service

July 19, 2007

The easiest way to rate a customer service is to see how they treat you when you disconnect from their service. Since I’m moving out of Bangalore, I’m disconnecting my mobile connection (Hutch) and DSL(Airtel).

Airtel it was breeze. I walked into an Airtel shop; said that I want to disconnect; got a small form; filled in 2 mins; walked out. After few hours I got a call asking for confirmation. I confirmed. Hope they would come to my house to get the equipments on the right date.

Hutch, it was different. Yesterday I walked into a store and said I want to disconnect. They directed me to an executive. He asked my number, looked something in his PC and said, “we can’t take the request here, you have to mail to hutchcare.kar@hutch.in”. I did. I clearly mentioned my mobile number and the date. Today, I got a call from another executive. She asked me the reason for disconnecting and gave me nice offers (pay one time fees Rs 500/- your number will be valid for an year with incoming free, blah, blah, blah…). Finally she asked me when I want the number to be disconnected, when I’m moving out of the city, where should the bill be sent, etc. After all that, my mobile got deactivated tonight. I called the call center and the guy told me that the only way to activate it is, to walk into a Hutch shop. No phone call/email would do that. Hmmmm. I’m pissed off. I’m not going to walk into a shop. I’ve just emailed. I think I would have a bill of Rs 500/- for this month. I’m not going to pay it. If they really feel that its wrong on my part, let them sue me. Will meet them in the court. 🙂

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Aha!

April 24, 2007

The first Aha! is for an experience @ Big Bazaar. The victim is Kousik.

The next Aha! is for an online shopping experience. Victim: Yours truly Pranni. I usually purchase domain names thru Yahoo! Although its not the cheapest, I’ve never found any troubles and I’m comfortable. This time, Yahoo! is helpless because its not a .com domain rather a .in domain. I’ve to inky, pinky, ponky and selected Rediff.com. I went ahead, ordered the domain, paid thru my credit card and then, boom. The transaction failed. I’ve to repeat all the process and this time its a success. Not so surprisingly, my credit card was charged twice 😦 In the order confirmation mail, there was a phone number, which is not a local/toll free one. Before explaining this to a call center rep over an STD call, I thought I’ll try my luck with the email support. I sent a very short email with the domain name and both the order numbers. Surprisingly next day I got a reply saying that they will credit the amount. More surprisingly within a week they did it without any more questions or deductions in the amount. Aha! I love Rediff!!!

The last Aha! is for an experience with Airtel. Victim is again me. I recently called the call center to change my DSL plan. The guy at the other end said that he will initiate the request and someone will call me explaining the available plans. They did call me and I placed a request for a Rs 600/- plan added with Rs 99/- for OneIndia plan for voice. 2 days later, they called me and said they cannot activate the request because the rental for voice service of Rs 25/- is waived only if the monthly charges are 700 and above. WTF? Mine is 699 and because of that 1 Re difference, I’ve to pay 25 bucks more! I asked is there any other solution? I was told if I purchase any other services like Caller tunes, the monthly charges will be more than 700 and that 25 will be waived. Well, the problem with that is, the cheapest feature costs me Rs 30/-. So if I pay 30, 25 will be waived. Nice 🙂 I opted to pay the rental.