Today morning I got a mail from ICICI Direct. The content is:
We regret to inform you that the documents and proofs of identity and address given by you at the time of account opening have been fully damaged by flooding in the storage areas caused by heavy rains. The natural disaster was most unfortunate.Time bound resubmission/re-execution of the documents is necessary for compliance to various regulatory and legal requirements and to keep the account operational.
In order to complete this formality, you need to submit an account opening form and other documents. The Bank branches listed below will remain open on 23rd and 24th December to help you complete the documentation in time.
While we regret this imposition on you, we urge you to complete the formalities as soon as possible.
We state that no charges would be collected from you for re-submission of the forms.
We earnestly seek your co-operation in helping us serve you better.
I initially thought that it might be a phishing attack, but then it seemed to be genuine. I wonder how the nation’s largest private sector bank is handling documents of high importance. They are not ready to come and collect but expect me go to their branch and submit the documents. Worst, they expect me to do it on a long weekend and send a mail on that friday. I’m not going to do it. Let me see how far it goes.
BTW, am I the only one whose documents were lost in the flood? Did anyone else get this mail?
From what Jaganath said in the comment and many more people ending at this blog entry for search terms like “icici last documents flood”, it looks like I’m not the only one whose document is lost. After the mail, I’ve another mail and few sms reminding me to visit the bank and submit the details. I replied the mail saying that its the bank’s mistake that they didn’t keep the documents safe and they should come back to me and collect the documents. No reply so far.
When we want to open an account these guys are behind us. They will send persons to your office or home or whereever you want to get all those documents. The treatment is royal. Once you are a customer then things are different. They charge you for everything (Citibank charged me Rs 50/- for withdrawing money from the bank counter when I lost my ATM card). I’ve decided not to visit the office and produce the documents rather ask them to come and collect it, since loosing the documents is their mistake. Let me see how far it goes.