The easiest way to rate a customer service is to see how they treat you when you disconnect from their service. Since I’m moving out of Bangalore, I’m disconnecting my mobile connection (Hutch) and DSL(Airtel).
Airtel it was breeze. I walked into an Airtel shop; said that I want to disconnect; got a small form; filled in 2 mins; walked out. After few hours I got a call asking for confirmation. I confirmed. Hope they would come to my house to get the equipments on the right date.
Hutch, it was different. Yesterday I walked into a store and said I want to disconnect. They directed me to an executive. He asked my number, looked something in his PC and said, “we can’t take the request here, you have to mail to firstname.lastname@example.org”. I did. I clearly mentioned my mobile number and the date. Today, I got a call from another executive. She asked me the reason for disconnecting and gave me nice offers (pay one time fees Rs 500/- your number will be valid for an year with incoming free, blah, blah, blah…). Finally she asked me when I want the number to be disconnected, when I’m moving out of the city, where should the bill be sent, etc. After all that, my mobile got deactivated tonight. I called the call center and the guy told me that the only way to activate it is, to walk into a Hutch shop. No phone call/email would do that. Hmmmm. I’m pissed off. I’m not going to walk into a shop. I’ve just emailed. I think I would have a bill of Rs 500/- for this month. I’m not going to pay it. If they really feel that its wrong on my part, let them sue me. Will meet them in the court.